Policies and Appointments

Practice Information Sheet

Your Rights

Peterborough Medical Centre aims to provide the highest quality health care to the community. 

Patients of the practice are able to ontain information or advice related to their clinical care by telephone in a situation where the Doctor determines that this is clinically safe and that a face to face consultation is unnecessary.

If you are unhappy with any aspect of the care you receive, we are keen to now about it.  Please feel free to get in touch with our Practice Manager, Sharon Ripley, preferrably in writing or with either of the Doctors.  We feel problems are better dealt with in the practice, but if there is a problem you wish to take up with an outside body, you may prefer to contact the Australian Health Practitioner Regulation Agency, GPO Box 9958, Adelaide SA 5001.  Phone 1300 419 495.

Privacy Information

Privacy Policy—We Respect Your Privacy
The Peterborough Medical Centre providers high quality continuing care for you.  In compliance with maintaining confidentiality and trust with your Doctor the Practice Wishes to inform you:
· Information collected about you requires your consent
Why, how and who we will disclose this information to can be for the following purposes:
· Diagnosis and treatment of your problem, including communicating with practice staff, specialist and other healthcare providers involved in your care.
· Healthcare prevention
· Accreditation and Quality Assurance
· Billing and collection of professional fees
· For work related or medico-legal reasons.
· Teaching and research.
We will require your consent to use this information for any of these purposes.
· By writing to your Doctor you can request access to information we hold about you.  An administration fee will apply.
· An explanation will be provided to you if legislation prevents certain information from being disclosed to you.
· You can discuss any concerns about how we handle your information
· For further information on our policy please ask. 
 

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Appointments

Appointments
Please ring 8651 2406 for an appointment.  Every effort will be made to accommodate your preferred time.  Please note that Drs Conway, Abbot, Macrow, Sneha and Lu consult in both Jamestown and Peterborough, but if you are a Peterborough patient you need to be seen in Peterborough as this is where your records are.  Dr Abbot is consulting in Peterborough for surgical and antenatal consults.  Dr Matin consult full time in Peterborough.

Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your Doctor has been called away.
Please let the staff know if a long consult is required, i.e. Medicals, Diabetic Review, Heavy Vehicle Licenses, Centrelink forms etc or at your own request.
Messages for Doctors can be left with Reception Staff.

For any information or queries, please feel free to contact the surgery and our staff will be more than happy to follow up your call.

If you wish for a third party to be present during your consult (i.e. Practice Nurse or a member of your family) please discuss this with reception staff when booking appointment.


Special Clinics
Antenatal
:  Thursday's with Drs Conway or Abbot starting at 2pm.  Please let reception staff know if you need to book in during antenatal time.

INR:  Tuesdays and Wednesday 's from 2pm.  Please let reception staff know if you need scripts etc when booking so extra time can be allowed.

Other:  We have the services of a visiting Cardiologist, Psychiatrist, Child and Youth Psychiatrist, please discuss with the Doctor if you feel you require one of these services.