Holland Park Family Medical Practice

Policies and Appointments

Phone calls / messages to the Doctor

If you have a message for your GP, or wish to speak to them, our Policy is for a message to be passed on through our Reception staff.  This is done through our internal messaging system.  We state that usual practice is that the Doctor may not check messages until the end of a session or at the end of the day.  If you feel that you have an urgent matter to discuss, you may be offered an appointment with your Doctor or whichever Doctor is available or you can request to speak to the Practice Nurse who can determine the level of urgency.

Your Doctor will return your call accordingly or request a message to be passed back to you.

Billing

We are a private billing practice with Bulk Billing for children 0 - 5 years.  We do have discount rates for Students from 6 years, Health Care Card holders, Pensioners.  Our schedule of fees is available for perusal at Reception.  The Saturday morning session is Private Billing and incurs a surcharge for all patients, with no concessions or bulk billing.  Medicare card holders can have the rebate processed and directed into the bank account that you have lodged with Medicare. Payments can be made using eftpos, credit cards, cash or cheque. 

Prescriptions and Referrals

In the interest of better managing your health, prescriptions and referrals require an appointment with a Doctor.  This is a Practice Policy and is a legal requirement.  If you have prearranged this with your GP, and it is necessary for these to be supplied outside an appointment, an administration charge of $15 applies.

Non Attendance

We understand that it is sometimes necessary to change your schedule.  Out of consideration for others who are seeking appointments, we kindly ask that you give us a minimum of 2 hours of notice if you wiish to change or cancel an appointment.  A $45 Fee (non-claimable)will apply for non-attendance or repeated failure to give sufficient notice of cancellation of appointments.

Results notification

Results are only given by Doctors in our Practice unless otherwise arranged.  Lengthy discussions regarding results will not take place by phone.  This is a Practice Policy and a legal requirement.  Please make an appointment with your Doctor to discuss your results.  Your GP may phone you to discuss results if prearranged.

After Hours

The Practice subscribes to an After Hours Service for your needs at all times we are not here (from 7pm - 8am Monday to Friday, and from 12 noon Saturday - 8am Monday).  The After Hours Service will provide us with reports on your cosultation with the After Hours Doctor on the next business day.  The phone number for this service is 137 425.  You will also find this phone number on our business / appointment cards and you will hear it on our message when you phone us out of hours.

Complaints

Our aim is to provide the highest level of care to our patients.  If for any reason you are dissatisfied or unsure about any aspect of our service, please feel free to speak to your Doctor, or ask for Lenore Hall our Practice Manager who will be happy to talk to you.  The Health Quality & Complaints Commission is available to you also at www.hqcc.com.au or phone 07-3120 5999.

For general feedback, a Suggestion box is located at Reception.  Your communications and comments are welcome.

Practice Privacy Statement

 

This Practice complies with Privacy Act (1988, updated December 2001). This directs the way we collect, store and use and disclose your health information. Detailed brochures outlining the privacy act and how it applies to our relationship with you are available from reception. Please take one, peruse it and inquire if you have any concerns or want more information.

 

If you wish for your records to be sent to or from another Practice we will always ask you to sign a consent form.

 

 

 

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Appointments

Appointments can be arranged through our Receptionists

 

Free on site Parking and Disabled Parking is available

 

How long shall I need?

 

To assist our Doctors to service your needs, each person to be seen will require a separate appointment.


Standard Consultation (up to 15 minutes)

  • 1 or 2 simple issues to discuss
  • Repeat prescriptions
  • Referrals
  • Test Results
  • Immunisations
  • Dressings
  • Return with Xrays
  • Skin check (nothing else to discuss)
  • Driver licence renewals - non commercial (nothing else to discuss)

 

Long Consultation (from 20 - 30 minutes)

  • 2 or more issues to discuss
  • Minor Surgery
  • Mirena / Implanon insertion
  • Insurance Medicals (forms must be sighted prior to appointment being made)
  • Drivers licence renewals - non commercial (other issues to discuss aswell)
  • Commercial Drivers Licence renewals
  • Travel insurance forms (forms must be sighted prior to appointment being made)
  • Regular Health Assessments or Health Management Plans
  • GP Mental Health Plans and Plan reviews
  • PAP Smears - Women's health checks / Breast checks
  • Centrelink forms (forms must be sighted prior to appointment being made)

Extended Appointments (up to 45 minutes)

  • Counselling (including family / group consultation - must be prearranged)
  • Aviation Medicals (Original 60 minutes - Renewals 45 minutes)
  • Diving Medicals
  • Pre-employment Medicals(forms must be sighted prior to appointment being made)
  • Insurance Medicals  (forms must be sighted prior to appointment being made)