Robina 7 Day GP Doctors & Acupuncture Bulk Bill

Policies and Appointments

Policy

ROBINA 7 DAY DOCTORS provides friendly medical services in

1. General Practice 7 Days a week including immunisation and check up.

2. Acupuncture Bulk Billing 7 Days a week for many conditions-see further information.

3. QML Pathology service 5 Days a week, 7:00am-12:30pm Mon -Fri.

4. Allied health for booking ; Psychologist,  hypnotherapist

Privacy Information

All pathology results are reviewed by appointment with our GP doctors.

There is no personal information being collected on this web site

no personal information is utilised

there is no access to information collected at this site

 

Confidentiality

In accordance with the privacy act, all information collected is "sensitve information".  We use this information to manage health care needs. We may disclose information to other health services in supporting your health care management  eg  pathology, etc.

Copies of our Privacy Policy are available at the front desk.

If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your Doctor as appropriate. 

Phone Policy

all phone calls will be documented and given to relevant doctors - they will return calls either between sessions where time allows or at the end of the consult day.

Email policy

emails are accessed at the beginning of each day and directed to the relevant doctor. they will respond either via email or phone.

Health information Policy

All patients health information is stored in our secure computer system and only accessible by clinical and reception staff.

All requests for personal information will be forwarded to the pertinent doctor to be reviewed according to the practice checklist system, and either released to the patient or with a signed authority be transferred to clinic of patients choice.

Patient Feedback

if you have any concerns or suggestions please contact our Practice Manager, Janine Manton 55808070 or speak with your doctor.  We value your feedback.

Alternatively if you prefer to contact the Queensland Government centre for handling complaints, the address is:

The health rights commission

PO BOX 3089

Brisbane  4000

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Appointments

please phone or visit surgery to make appointments, requesting which doctor, day and time for appointment. 

We  will to the best of our ability facilitate the request.

consultations available;

* Brief - 5 minutes for results, scripts

* standard -  10  minutes

* long consult -  20 minutes, for medical reports, Workcover, procedures

long consults available on request.

Results; please arrange follow up appointment after having tests done.  Those that dont arrange a time will be followed up by a phone call or sms.

Due to Privacy Laws, we Do not call patients to discuss any specific results.

Home visits at discretion of doctor.