Policy
TELEPHONE ADVICE
Patients are welcome to telephone the surgery for health advice. Many
of these enquiries can be dealt with by either of our Practice Nurses
(June Jowett or Heather O\'Neill), who are usually available between 8
am and 5 pm Mondays to Fridays. Your doctor will usually be happy to
speak to you about health related matters. However, as we try to
minimise disruption to consultations you may be asked to wait or we may
offer to call you back. You may be asked to make an appointment with
the doctor as
many issues are complicated and best dealt with face to face.
AFTER HOURS SERVICES
When you telephone for after hours attention (that is, when the surgery is
closed) you will be directed to call our locum service on 94295677. They
will offer to dispatch a doctor to your home and will notify us the next day
of any consultation that may take place as a result. Should you require
urgent medical attention please telephone 000 for an emergency
ambulance. Otherwise you may choose to attend the accident and
emergency department of:
(1)Sandringham and District Memorial Hospital, 193 Bluff Rd,
Sandringham (99211000), or
(2)Monash Medical Centre, 246 Clayton Rd, Clayton (95946666).
OUT OF SURGERY VISITS
The doctors provide visits to patients in their own homes, hostels and
nursing homes and are able to admit some patients to Mentone Private
Hospital in Parkdale. However, we are usually only able to offer visits
within a certain radius of the surgery. Currently the boundaries of this
area are the Mordialloc creek, Dingley and Sandringham (thus including
the suburbs of Mordialloc, Parkdale, Mentone, Beaumaris, Black Rock,
Sandringham and Highett). Unfortunately there may be instances where
it is extremely difficult for us to provide an urgent home visit and in these
instances we will organise for your medical needs to be met.
EMERGENCY AMBULANCE CALLS
If you ring the surgery and it is decided that an emergency ambulance is
required, we will ask you to ring for the ambulance yourself. This can be
done by ringing 000. This is at the request of the ambulance service,
who are able to confirm your position via your phone call. We will ring the
ambulance service a few minutes after you do to make sure that
the call got through and that the ambulance is on its way.
OBSTETRIC SERVICES
Drs Sue English and Paul Jenkins work as GP obstetricians, which
means that they are qualified to look after pregnant women and deliver
their babies. Patients with private health insurance tend to choose
Masada Private Hospital in East St Kilda and those without insurance
usually choose Sandringham and District Memorial Hospital - these are
the two hospitals where these doctors do their deliveries. Obstetric
services are not bulk-billed and all patients are billed privately. Our fees
for obstetric services can be obtained by speaking to the Drs English
and Jenkins or any of our receptionists. Drs Sue Mouritz and Carolyn
Nash offer Shared Care with Sandringham Hospital and with some
private obstetricians.
CONFIDENTIALITY
All the doctors at Parktone Medical Centre adhere to a strict code of
ethics as outlined in the AMA\'s code of ethics. All medical records and
copies of results and referral letters are treated with strict confidentiality
by all staff.
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<p>
<b>
TELEPHONE ADVICE
</b>
<p>
Patients are welcome to telephone the surgery for health advice. Many
of these enquiries can be dealt with by either of our Practice Nurses
(June Jowett or Heather O\'Neill), who are usually available between 8
am and 5 pm Mondays to Fridays. Your doctor will usually be happy to
speak to you about health related matters. However, as we try to
minimise disruption to consultations you may be asked to wait or we may
offer to call you back. You may be asked to make an appointment with
the doctor as
many issues are complicated and best dealt with face to face.
</p>
<p>
<p>
<b>
AFTER HOURS SERVICES
</b>
When you telephone for after hours attention (that is, when the surgery is
closed) you will be directed to call our locum service on 94295677. They
will offer to dispatch a doctor to your home and will notify us the next day
of any consultation that may take place as a result. Should you require
urgent medical attention please telephone 000 for an emergency
ambulance. Otherwise you may choose to attend the accident and
emergency department of:
<p>
</p>
(1)Sandringham and District Memorial Hospital, 193 Bluff Rd,
Sandringham (99211000), or
<p>
</p>
(2)Monash Medical Centre, 246 Clayton Rd, Clayton (95946666).
</p>
<p>
<p>
<b>
OUT OF SURGERY VISITS
</b>
The doctors provide visits to patients in their own homes, hostels and
nursing homes and are able to admit some patients to Mentone Private
Hospital in Parkdale. However, we are usually only able to offer visits
within a certain radius of the surgery. Currently the boundaries of this
area are the Mordialloc creek, Dingley and Sandringham (thus including
the suburbs of Mordialloc, Parkdale, Mentone, Beaumaris, Black Rock,
Sandringham and Highett). Unfortunately there may be instances where
it is extremely difficult for us to provide an urgent home visit and in these
instances we will organise for your medical needs to be met.
</p>
<p>
<b>
EMERGENCY AMBULANCE CALLS
</b>
<p>
If you ring the surgery and it is decided that an emergency ambulance is
required, we will ask you to ring for the ambulance yourself. This can be
done by ringing 000. This is at the request of the ambulance service,
who are able to confirm your position via your phone call. We will ring the
ambulance service a few minutes after you do to make sure that
the call got through and that the ambulance is on its way.
</p>
<p>
<b>
OBSTETRIC SERVICES
</b>
<p>
Drs Sue English and Paul Jenkins work as GP obstetricians, which
means that they are qualified to look after pregnant women and deliver
their babies. Patients with private health insurance tend to choose
Masada Private Hospital in East St Kilda and those without insurance
usually choose Sandringham and District Memorial Hospital - these are
the two hospitals where these doctors do their deliveries. Obstetric
services are not bulk-billed and all patients are billed privately. Our fees
for obstetric services can be obtained by speaking to the Drs English
and Jenkins or any of our receptionists. Drs Sue Mouritz and Carolyn
Nash offer Shared Care with Sandringham Hospital and with some
private obstetricians.
</p>
<p>
<b>
CONFIDENTIALITY
</b>
<p>
All the doctors at Parktone Medical Centre adhere to a strict code of
ethics as outlined in the AMA\'s code of ethics. All medical records and
copies of results and referral letters are treated with strict confidentiality
by all staff.
</p>
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Appointments
Appointments are available from 8 am to 8 pm Monday to Wednesday, 8 am to 6 pm on Thursdays and Fridays, 8.30 am to 12 noon Saturday and 9.30 am to 11.30 am on Sundays and public holidays.
Consultations are by appointment except on Sundays and public holidays, when patients are seen in order of arrival or urgency.
We book patients every fifteen minutes and most consultations will therefore be standard or \"Level B\" consultations. We try to accommodate unwell patients who do not have appointments and this may mean that at times we may need to keep you waiting. We appreciate that your time is valuable and will try to minimise any inconvenience to you. If your doctor is called away to deliver a baby or to an urgent home visit we will offer you a consultation with another doctor or will rebook your visit for a time to suit you.
We are able to offer long appointments if this is required, such as for a complex problem, and we suggest that you request this at the time of booking your appointment. These longer appointments are usually for half an hour (a \"double appointment\") and this will be billed as a \"Level C\" consultation. Longer appointments are also accommodated. If several members of your family are attending at the one time we will try to allocate an appropriate amount of time.
The doctors at Parktone Medical Centre encourage continuity of care with the same doctor but at times this may not be possible, especially if you become unwell quickly or on a busy day. We will always try to provide urgent appointments even on busy days but this may mean that you may not be able to see the doctor of your choice.
All of our doctors work rostered weekends.
We also offer visits to our patient\'s homes and to nursing homes and hostels. The doctors have admitting rights at the nearby Mentone Private Hospital.
