Policy
Scripts and Referrals All patients must book an appointment to get scripts and referrals, except in exceptional circumstances.
It is not acceptable for a patient or the receptionist of a specialist to phone on the day to request a referral. Where this is done, one of the doctors may be able to provide a referral, however it is likely it will not be done until after the session has finished. Where the doctor is able to write a referral, a $35 non-rebatable fee will apply.
Scripts for ongoing medications may be completed at the doctor\'s discretion, however it is necessary to discuss this with the doctor during consultation.
Non Attendance A fee may be charged if a patient does not attend their scheduled appointment, or does not give at least an hours notice of non-attendance.
Home Visits Home visits must be arranged with the doctor. These are usually performed on Tuesdays, Wednesdays or Thursdays. While the receptionist is able to make a tentative booking, this must be confirmed with the doctor.
Accounts Accounts not paid on the day will attract an additional fee.
Phone Requests and Messages Messages may be left for the doctors regarding results or information on their own history (eg. immunisation dates), however queries regarding \"what a patient should do\" will not be accepted. In this case, the patient should book an appointment to see a doctor. Where an appointment is not available, or in exceptional circumstances, the receptionist can, at their discretion, take a message to pass on to the doctor.
Results It is policy that patients call the surgery to obtain their results following their consultation. The doctor should give an estimated time frame for the results to be sent back to the clinic. Please note that unless otherwise indicated, it is the responsibility of the patient to follow up on their results.
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<p>Dr Allan is the only doctor working full time, however Dr Gordon Ku has sessions during the week, as well as practicing on Friday afternoons.</p>
<p>Dr Ku is fluent in Chinese.</p>
<p>Appointments are available from (and including) 09:00 to 12:15, then 15:00 to 17:45.</p>
<p>After hours/lunch time home visits can be requested by current patients in emergency situations, or for patients who are unable to come in to see the doctor (ie elderly or frail), however such appointments must be confirmed by Dr Allan before we can guarantee a home visit.</p>
<p>The practice has an arrangement with the Lyall Hotel in South Yarra. Guests of the Lyall Hotel may phone to arrange a "home" visit at the hotel, or may also come in to see one of our doctors.</p>
<p>We accept new patients. Please phone to book an appointment. Please note that appointments do fill up quickly, so if you would like an appointment on a certain day/time, please book at least two days in advance. While we do leave some appointments free each day, these are generally for matters that need to be dealt with as a matter of urgency.</p>
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<p><strong>Scripts and Referrals</strong> All patients must book an appointment to get scripts and referrals, except in exceptional circumstances.</p>
<p> </p>
<p>It is not acceptable for a patient or the receptionist of a specialist to phone on the day to request a referral. Where this is done, one of the doctors may be able to provide a referral, however it is likely it will not be done until after the session has finished. Where the doctor is able to write a referral, a $35 non-rebatable fee will apply.</p>
<p>Scripts for ongoing medications may be completed at the doctor\'s discretion, however it is necessary to discuss this with the doctor during consultation.</p>
<p> </p>
<p><strong> Non Attendance </strong> A fee may be charged if a patient does not attend their scheduled appointment, or does not give at least an hours notice of non-attendance.</p>
<p><strong> Home Visits </strong> Home visits must be arranged with the doctor. These are usually performed on Tuesdays, Wednesdays or Thursdays. While the receptionist is able to make a tentative booking, this must be confirmed with the doctor.</p>
<p><strong> Accounts </strong> Accounts not paid on the day will attract an additional fee.</p>
<p><strong> Phone Requests and Messages </strong> Messages may be left for the doctors regarding results or information on their own history (eg. immunisation dates), however queries regarding \"what a patient should do\" will not be accepted. In this case, the patient should book an appointment to see a doctor. Where an appointment is not available, or in exceptional circumstances, the receptionist can, at their discretion, take a message to pass on to the doctor.</p>
<p> </p>
<p> </p>
<p>Results It is policy that patients call the surgery to obtain their results following their consultation. The doctor should give an estimated time frame for the results to be sent back to the clinic. Please note that unless otherwise indicated, it is the responsibility of the patient to follow up on their results.</p>',
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On weekdays, the morning session runs from 9.00am to 12.15pm and the afternoon session runs from 3.00pm to 6.00pm.On Saturdays, appointments are available between 9.30am and 12.00pm
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Double appointments may be booked for any procedures. Please advise the receptionist upon booking if you anticipate having: a pap smear, a skin biopsy, stitches put in or removed, or for any matter which is likely to take longer than 15 minutes to resolve.
<p>
</p>
Please call the surgery for results for any pathology taken during consultation with the doctor.
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Appointment bookings are for one patient only. If another family member also has an issue to discuss please book two appointments. Where this is not done and another person engages in consultation with the doctor, a separate consultation fee will apply.
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Appointments in which only a script or referral is sought and no other matter is discussed will attract a reduced fee.
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<p>Dr Allan is the only doctor working full time, however Dr Gordon Ku has sessions during the week, as well as practicing on Friday afternoons.</p>
<p>Dr Ku is fluent in Chinese.</p>
<p>Appointments are available from (and including) 09:00 to 12:15, then 15:00 to 17:45.</p>
<p>After hours/lunch time home visits can be requested by current patients in emergency situations, or for patients who are unable to come in to see the doctor (ie elderly or frail), however such appointments must be confirmed by Dr Allan before we can guarantee a home visit.</p>
<p>The practice has an arrangement with the Lyall Hotel in South Yarra. Guests of the Lyall Hotel may phone to arrange a "home" visit at the hotel, or may also come in to see one of our doctors.</p>
<p>We accept new patients. Please phone to book an appointment. Please note that appointments do fill up quickly, so if you would like an appointment on a certain day/time, please book at least two days in advance. While we do leave some appointments free each day, these are generally for matters that need to be dealt with as a matter of urgency.</p>
<p>Please note that scripts and referrals are done IN CONSULTATION ONLY.</p>',
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On weekdays, the morning session runs from 9.00am to 12.15pm and the afternoon session runs from 3.00pm to 6.00pm.On Saturdays, appointments are available between 9.30am and 12.00pm
<p>
</p>
Double appointments may be booked for any procedures. Please advise the receptionist upon booking if you anticipate having: a pap smear, a skin biopsy, stitches put in or removed, or for any matter which is likely to take longer than 15 minutes to resolve.
<p>
</p>
Please call the surgery for results for any pathology taken during consultation with the doctor.
<p>
</p>
Appointment bookings are for one patient only. If another family member also has an issue to discuss please book two appointments. Where this is not done and another person engages in consultation with the doctor, a separate consultation fee will apply.
<p>
</p>
Appointments in which only a script or referral is sought and no other matter is discussed will attract a reduced fee.
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Home visits are generally performed during the break between 12.30 and 2.45 upon the doctor\'s availability, however these must be discussed with the doctor beforehand and a suitable time will be arranged.'
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Appointments
Standard appointments are available at 15 minute intervals for in-surgery consultations.
On weekdays, the morning session runs from 9.00am to 12.15pm and the afternoon session runs from 3.00pm to 6.00pm.On Saturdays, appointments are available between 9.30am and 12.00pm
Double appointments may be booked for any procedures. Please advise the receptionist upon booking if you anticipate having: a pap smear, a skin biopsy, stitches put in or removed, or for any matter which is likely to take longer than 15 minutes to resolve.
Please call the surgery for results for any pathology taken during consultation with the doctor.
Appointment bookings are for one patient only. If another family member also has an issue to discuss please book two appointments. Where this is not done and another person engages in consultation with the doctor, a separate consultation fee will apply.
Appointments in which only a script or referral is sought and no other matter is discussed will attract a reduced fee.
Home visits are generally performed during the break between 12.30 and 2.45 upon the doctor\'s availability, however these must be discussed with the doctor beforehand and a suitable time will be arranged.
