Policies and Appointments

Policy

Commitment This practice has a commitment to General and Family Practice, and to providing personalised care of the highest quality and standards, and in addition, to continuing medical education.

Medical Records OF RECENT TIMES THE MEDICAL RECORDS OF THE PATIENTS OF THIS PRACTICE HAVE BEEN ENTERED ONTO A COMPUTER. WE WISH TO STRESS THAT AT ALL TIMES THE RECORDS ARE CONFIDENTIAL AND THAT ACCESS TO OUTSIDE PERSONS IS RESTRICTED BY MULTIPLE PASSWORD PROTECTION.

Appointments The Practice runs on an appointment system, but a few times are usually left open for urgent problems. For urgent attention, where possible, please telephone the surgery first. Appointments are usually made at 10 minute intervals, but understandably, if there have been emergencies, or if the surgery is very busy, your allocated appointment time may of necessity be varied slightly. If you feel you will require a longer consultation, or more than one member of your family require attention, please discuss this with the receptionist prior to making an appointment.

After Hours Services The after hours number has a telephone answering machine with a message informing you how to get in-touch with the duty doctor. This is run by a professional locum deputising service. Telephone 13 2660. Please note that if you have a serious problem, or have special treatment requirements, the duty doctor can contact your doctor from this practice.

Home Visits If you are too ill to come to the surgery, home visits can be arranged, if you live in the local area. Requests for home visits are best made before 10am., for a visit to be performed after 12 midday. Please be aware that house calls are time consuming and that the doctors can usually see two or three patients in the surgery in the time taken to visit one at home.

Repeat Prescriptions Are not usually obtained without seeing the doctor, except in special cases, and these would need to be discussed with the doctor prior. Please give at least 24 hours\' notice to deal with your request.

Patient Feedback From time to time, this practice conducts a confidential questionnaire on patient\'s views of the practice and how it could be improved. If you are unhappy with any aspect of the care you received from this practice, we are keen to know about it. Please feel free to talk to your doctor or the receptionist about any problems you have with the service we provide We believe that problems are best dealt within the practice. In fact, we would like to know if you are concerned about any aspect of our service.

Medicare THIS PRACTICE CURRENTLY DIRECT BILLS MEDICARE ONLY FOR PENSIONERS & HEALTH CARE CARD HOLDERS. PLEASE BRING YOUR CARDS TO ALL VISITS.

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Appointments

The practice operates Monday to Saturday from 8.30 am.

Appointments are the preferred method, but of necessity, urgent treatment will be catered for.

If you feel that you require a longer appointment, or more than one family member requires to be seen, please advise at the time of booking.

Home visits, within the local area, for those too ill to come to the surgery may be arranged by contacting the surgery.

Pathology collection, again for those too ill to attend, can also be arranged.