Policies and Appointments

Policy

Home Visits

The surgery doctor provides Home visits for patients who cannot come to the surgery because of their medical conditions. Nursing Home and Hostel visits are also provided.

After Hours Care

The surgery provides After Hours care through Locum Doctor Service. They can be contacted directly on 8290 3333. The Locum doctors attend patients at their homes; their repsonse time depends on the workload at that particular point in time. Patients are advised to check if there is any additional cost other than Medicare fees while ringing the Locum Service.

Test Results

Patients are advised to contact the surgery to find out the results of tests ( pathology, x-ray etc) or make an appointment, if needed, to discuss the results with the doctor. It is in the patients\' best interest to discuss with the doctor in person.

Telephone queries

Telephone queries from patients are handled in a manner that befits the nature of the query. Receptionists attend to simple queries but pass on matters to the Doctor depending on the nature of your query. Patients are advised to give as much information as possible to the receptionist regarding the problem so that it can be handled accordingly thus saving time for themself and the staff.

Heaalth Information

The surgery provides information on various health issues through printed pamphlets to take home. Audio and video cassettes are also available for patients to take home to listen / view and then return. Ask staff for any information on a topic in which you are interested.

Special interests

Dr.(Mrs) Pathi , besides providing the full range of a General Practitioner, has special interests in women and childrens health, diabetes and mental health.

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Appointments

Patients are seen by appointment. However urgent and emergency cases are catered for by keeping a few time slots for that purpose..

If you think that you need a longer consultation please indicate to the receptionist at the time of making an appointment.

The surgery opening hours are:

Monday - Friday 9.00 am - 5.00 pm
Saturday 9.00 am - Noon