Policies and Appointments

Policy

Practice Ethical Code

This practice is commited to providing comprehensive General Practice care to all individuals and families in this community.

Confidentiallity Policy

All patient consultations and medical records are kept strictly confidential.

Referal Policy

We refer patients when necessary to a wide range of local consultants and to others for more specialised matters

After Hours Service When the surgery is closed our patients are advised to call our locum service on 9429 5677 or you may wish to attend the Dandenong & District Hospital or South Eastern Private Hospital ( a fee may be incurred). Dr. Demediuk\'s mid-wifery patients are asked to contact the hopital labour ward they are booked into.

Home Visits

Home visits can be arranged for emergency cases, those with transport difficulties and the disabled by phoning reception. All home visits incur a fee, most of which is rebatable by Medicare

Accidents And Emergencies

Always telephone the surgery first and you will be advised of the appropriate action.

Complaints And Suggestions

We constantly stirive to offer you the best possible care and attention, however if you have any suggestions or are unhappy about any aspect of our service, please ask to see the Practice Manager Elaine Hollis. Alternatively you may wish to telephone or e-mail her on 03 9798 6244 elaine.hollis@pmc.net.au

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Appointments

Appointments are necessary but urgent matters or emergencies will be seen without an appointment. Please make an extended appointment for complex and procedural matters.