Policy
Availability of Doctors by Telephone
Doctors in this practice may be contacted by telephone
during normal surgery hours. When a doctor is engaged in a consultation, a message will be
taken and returned as soon as possible. Please indicate the nature of your call when you
ring, as all such calls are regarded as potential emergencies. If you are calling about an
emergency, please indicate that to the receptionist and your call will be put through to
your doctor or the duty doctor.
Please note that due to legal
implications, we are unable to offer medical decisions without seeing the patient.
If you are asked to ring for results, it
is best to ring between midday and 1 pm.
The practice hours are Monday to Friday: 8 am to 6:00 pm and Saturday 9:30 am to
12:00 pm.
After Hours Coverage and Home Visits
When the surgery
is closed, all patients registered with the practice are automatically covered for
after-hours medical care by our Locum Service on 6288 1711. If you telephone this surgery
after-hours, a recorded message will give you the above number. Dr Englin\'s current
patients may call 0413 588 715 out of business hours.
House calls
are available to patients too sick to attend the surgery after consulting times. We only
cover suburbs in the immediate vicinity of Medical Centre Lyneham. This service is not
available to new patients whose families are not known to the practice for safety reasons.
Billing
The current fee schedule is available at reception. Fees depend on the complexity and the length of a consultation.
We request payment at the time of consultation. EFTPOS facilities are available. All patients with concession cards will be given a discount on full payment.
If you are referred for a test or to a specialist, please indicate if you have any questions or concerns about the billing policy and the costs involved.
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<p> </p>
<p>Welcome to Medical Centre Lyneham, a private practice established in 1984.</p>
<p> </p>
<p align="\"JUSTIFY\"">We are strongly committed to excellence in general practice. All our doctors participate in a postgraduate education scheme and strive to provide the best treatment possible. We are always seeking to improve ourservice and are most grateful for any constructive comments or suggestions.</p>
<p> </p>
<p align="\"JUSTIFY\"">We are able to provide all common services of a family practice, including antenatal care, vaccination, family planning,preventive screening and risk factor evaluation, counselling and minor procedures under local anaesthetic.</p>
<p> </p>
<p align="\"justify\"">We are also able to freeze suitable skin lesions with liquid nitrogen. We provide all medical advice, vaccination and prophylaxis for travelers except the Yellow Fever vaccine. For some of these services, you may be asked to see a particular doctor in this practice.</p>
<p> </p>
<p align="\"JUSTIFY\"">The practice provides home visits byarrangement with your doctor or the duty doctor. We cover the suburbs adjacent to thesurgery and will consider request for visits further afield if circumstances permit.</p>',
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<p>
<p>
<b>
Availability of Doctors by Telephone
</b>
<p>Doctors in this practice may be contacted by telephone
during normal surgery hours. When a doctor is engaged in a consultation, a message will be
taken and returned as soon as possible. Please indicate the nature of your call when you
ring, as all such calls are regarded as potential emergencies. If you are calling about an
emergency, please indicate that to the receptionist and your call will be put through to
your doctor or the duty doctor. </p>
<p>
</p>
<p align=\"justify\">Please note that due to legal
implications, we are unable to offer medical decisions without seeing the patient.</p>
<p>
</p>
<p align=\"justify\">If you are asked to ring for results, it
is best to ring between midday and 1 pm.</p>
<p>
</p>
<p align=\"justify\"><b>The practice hours are </b>Monday to Friday: 8 am to 6:00 pm and Saturday 9:30 am to
12:00 pm.</p>
</p>
<p>
<b>
After Hours Coverage and Home Visits
</b>
<p>
When the surgery
is closed, all patients registered with the practice are automatically covered for
after-hours medical care by our Locum Service on 6288 1711. If you telephone this surgery
after-hours, a recorded message will give you the above number. Dr Englin\'s current
patients may call 0413 588 715 out of business hours.</p>
<p>House calls
are available to patients too sick to attend the surgery after consulting times. We only
cover suburbs in the immediate vicinity of Medical Centre Lyneham. This service is not
available to new patients whose families are not known to the practice for safety reasons.
<p>
</p>
<p ALIGN=\"JUSTIFY\"><b>
</p>
<p>
<b>
Billing
</b>
<p>
The current fee schedule is available at reception. Fees depend on the complexity and the length of a consultation.
<p>
</p>
We request payment at the time of consultation. EFTPOS facilities are available. All patients with concession cards will be given a discount on full payment.
<p>
</p>
If you are referred for a test or to a specialist, please indicate if you have any questions or concerns about the billing policy and the costs involved.
<p>
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<p>
</p>
<p ALIGN=\"JUSTIFY\">Please let us know if you cannot make it
or don\'t require the appointment to help someone else who may need to get quickly. We will
accommodate urgent problems as people arrive with them. If your visit is urgent, please
indicate that to the receptionist on arrival. She will then ensure that one of the doctors
will assess you as soon as possible. </p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">House calls are peformed only after the
practice hours. A separate billing schedule applies to this service</p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">When you ring to make an appointment,
please indicate which doctor you normally see. Our staff always attempt to ensure that you
see the same doctor for continuity of care. We strongly advise you to see the same doctor
when practical.</p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">Sometimes, we can’t avoid running
late. If you are on a tight schedule, please check with the receptionist whether there is
a delay. </p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">Please advise us of a change in address
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ensure that a letter for your doctor is obtained upon discharge and forwarded to us as
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<p>Welcome to Medical Centre Lyneham, a private practice established in 1984.</p>
<p> </p>
<p align="\"JUSTIFY\"">We are strongly committed to excellence in general practice. All our doctors participate in a postgraduate education scheme and strive to provide the best treatment possible. We are always seeking to improve ourservice and are most grateful for any constructive comments or suggestions.</p>
<p> </p>
<p align="\"JUSTIFY\"">We are able to provide all common services of a family practice, including antenatal care, vaccination, family planning,preventive screening and risk factor evaluation, counselling and minor procedures under local anaesthetic.</p>
<p> </p>
<p align="\"justify\"">We are also able to freeze suitable skin lesions with liquid nitrogen. We provide all medical advice, vaccination and prophylaxis for travelers except the Yellow Fever vaccine. For some of these services, you may be asked to see a particular doctor in this practice.</p>
<p> </p>
<p align="\"JUSTIFY\"">The practice provides home visits byarrangement with your doctor or the duty doctor. We cover the suburbs adjacent to thesurgery and will consider request for visits further afield if circumstances permit.</p>',
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<p>
</p>
<p ALIGN=\"JUSTIFY\">Please let us know if you cannot make it
or don\'t require the appointment to help someone else who may need to get quickly. We will
accommodate urgent problems as people arrive with them. If your visit is urgent, please
indicate that to the receptionist on arrival. She will then ensure that one of the doctors
will assess you as soon as possible. </p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">House calls are peformed only after the
practice hours. A separate billing schedule applies to this service</p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">When you ring to make an appointment,
please indicate which doctor you normally see. Our staff always attempt to ensure that you
see the same doctor for continuity of care. We strongly advise you to see the same doctor
when practical.</p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">Sometimes, we can’t avoid running
late. If you are on a tight schedule, please check with the receptionist whether there is
a delay. </p>
<p>
</p>
<p ALIGN=\"JUSTIFY\">Please advise us of a change in address
or telephone numbers. If you have been in hospital or had been treated elsewhere, please
ensure that a letter for your doctor is obtained upon discharge and forwarded to us as
soon as possible. </p>'
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Appointments
All appointments are for 15 minutes
unless you request a longer consultation or require a surgical procedure. Please advise
the receptionist when you book if you have any special needs.
Please let us know if you cannot make it
or don\'t require the appointment to help someone else who may need to get quickly. We will
accommodate urgent problems as people arrive with them. If your visit is urgent, please
indicate that to the receptionist on arrival. She will then ensure that one of the doctors
will assess you as soon as possible.
House calls are peformed only after the
practice hours. A separate billing schedule applies to this service
When you ring to make an appointment,
please indicate which doctor you normally see. Our staff always attempt to ensure that you
see the same doctor for continuity of care. We strongly advise you to see the same doctor
when practical.
Sometimes, we cant avoid running
late. If you are on a tight schedule, please check with the receptionist whether there is
a delay.
Please advise us of a change in address
or telephone numbers. If you have been in hospital or had been treated elsewhere, please
ensure that a letter for your doctor is obtained upon discharge and forwarded to us as
soon as possible.