Policy
Patients are our priority!
Our aim is to provide our patients with comprehensive health care, in a
warm and friendly environment. The doctors and staff at Jayarams
Medical Practice work hard to achieve this. We appreciate any help in
this endeavour, for example asking for long consultation, if the problems
are complex.
Urgent cases will be attended to.
Acutely ill patients will have priority over other non urgent cases. We
apologise for any delays resultant from this very sensible policy
Suggestions and comments are welcome
Please feel free to offer constructive suggestions as to how we may
improve our practise!
Appointments
Appointments may be made by telephone during Surgery Hours, or by
calling into the rooms during that time. Urgent appointments are available
each day, and emergencies are dealt with as they arise. The normal
appointment times are for a 15 minute consultation, but we encourage
patients with complex or multiple medical problems to book a 30 minute
consultation. We attempt to keep to appointment times, but unforeseen
problems and emergencies often disrupt punctuality. If you wish to phone
the Surgery before your appointment time, the receptionist can estimate
the delay if your Doctor is running late.
Telephoning Your Doctor
Each of the Doctors will take telephone calls regarding personal medical
problems. He/she cannot be interrupted during consulting times unless
the problem is very urgent. The receptionist will indicate the best time to
contact an individual Doctor, or indicate when the doctor will call you
back if appropriate.
After Hours Services
For after-hours emergency medical problems, please call 02-6343 1111
for the Practice Duty Doctor.
Out of Surgery Visits
The Doctors are available for House Calls and visits to Nursing Homes,
and they have admitting rights to the local Public and Private Hospitals in
order to ensure continuity of care of their Patients.
Prescriptions
We encourage people to make sure they have enough prescriptions at
the time of each visit to their Doctor. Further prescriptions generally
require an appointment with a Doctor, but if necessary, prescriptions will
be issued at the request of the patients at the earliest.
Referrals
Referrals are issued after consultation with your Doctor.
Privacy & Confidentiality
We maintain full confidentiality of our patient\'s medical records and as
such it is the policy of the clinic not to release any informations over the
phone. It is important that the doctor discuss the results of any
investigations with the patient on a face to face basis, so that any
questions can be addressed properly.
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<p>
<b>
Patients are our priority!
</b>
<p>
Our aim is to provide our patients with comprehensive health care, in a
warm and friendly environment. The doctors and staff at Jayarams
Medical Practice work hard to achieve this. We appreciate any help in
this endeavour, for example asking for long consultation, if the problems
are complex.
</p>
<p>
<b>
Urgent cases will be attended to.
</b>
<p>
Acutely ill patients will have priority over other non urgent cases. We
apologise for any delays resultant from this very sensible policy
</p>
<p>
<b>
Suggestions and comments are welcome
</b>
<p>
Please feel free to offer constructive suggestions as to how we may
improve our practise!
</p>
<p>
<b>
Appointments
</b>
<p>
Appointments may be made by telephone during Surgery Hours, or by
calling into the rooms during that time. Urgent appointments are available
each day, and emergencies are dealt with as they arise. The normal
appointment times are for a 15 minute consultation, but we encourage
patients with complex or multiple medical problems to book a 30 minute
consultation. We attempt to keep to appointment times, but unforeseen
problems and emergencies often disrupt punctuality. If you wish to phone
the Surgery before your appointment time, the receptionist can estimate
the delay if your Doctor is running late.
</p>
<p>
<b>
Telephoning Your Doctor
</b>
<p>
Each of the Doctors will take telephone calls regarding personal medical
problems. He/she cannot be interrupted during consulting times unless
the problem is very urgent. The receptionist will indicate the best time to
contact an individual Doctor, or indicate when the doctor will call you
back if appropriate.
</p>
<p>
<b>
After Hours Services
</b>
<p>
For after-hours emergency medical problems, please call 02-6343 1111
for the Practice Duty Doctor.
</p>
<p>
<b>
Out of Surgery Visits
</b>
<p>
The Doctors are available for House Calls and visits to Nursing Homes,
and they have admitting rights to the local Public and Private Hospitals in
order to ensure continuity of care of their Patients.
</p>
<p>
<b>
Prescriptions
</b>
<p>
We encourage people to make sure they have enough prescriptions at
the time of each visit to their Doctor. Further prescriptions generally
require an appointment with a Doctor, but if necessary, prescriptions will
be issued at the request of the patients at the earliest.
</p>
<p>
<b>
Referrals
</b>
<p>
Referrals are issued after consultation with your Doctor.
</p>
<p>
<b>
Privacy & Confidentiality
</b>
<p>
We maintain full confidentiality of our patient\'s medical records and as
such it is the policy of the clinic not to release any informations over the
phone. It is important that the doctor discuss the results of any
investigations with the patient on a face to face basis, so that any
questions can be addressed properly.
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Appointments
The pratice hours are from:
Monday to Friday : 9.00 AM To 1.00 PM.
2.00 PM To 6.30 PM.
Saturday : 9.00 AM To 12.00 NOON.
Sunday : HOLIDAY.
Consultations by appointments are preferred. Appointments could be made by calling the surgery number ( 02 ) 63 432 494 during the surgery hours. If you require long consultation please advise the receptionist when making the appointment so that a longer time can be arranged. Patients attending with out a booking will be fitted in at the earliest available time. Emergencies will always be given priority - simply notify the receptionist.
