Policy
COMPLAINTS
We believe that problems or concerns are best managed within the practice and invite you to contact your doctor or our Practice Manager. However, if there are any problems in relation to attending Forest Hill Medical Centre you may wish to contact The Health Service Commissioner, Level 30, 570 Bourke St, Melbourne (03 8601 5200 or Freecall 1800 136 066)
We handle all health information in line with the Privacy act and Freedom of Health information.
Privacy Information
CONFIDENTIALITY
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. You have the right of access to the contents of your records. If access is required it may arranged by contacting reception. Please be aware fees apply.
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<p>We believe that problems or concerns are best managed within the practice and invite you to contact your doctor or our Practice Manager. However, if there are any problems in relation to attending Forest Hill Medical Centre you may wish to contact The Health Service Commissioner, Level 30, 570 Bourke St, Melbourne (03 8601 5200 or Freecall 1800 136 066)</p>
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Appointments
We operate on an appoinment based system. Please telephone the clinic to arrange an appointment time. Please let the receptionist know if you are likely to need a longer appoinment or have a complex issue that will require extra time.
