Policies and Appointments
Practice Policies
Appointments
We prefer patients to make appointments wherever possible. Due to our size we can offer a choice of either male or female Doctors at most times.
Patients with appointments will naturally be given priority over casual callers. In cases of emergency or urgent medical care, patients will be seen immediately without an appointment.
Should you require more time with your Doctor please inform the receptionist to make a long appointment.
In the case of an acute illness, particularly a child, please let the receptionist know.
Private Billing
Our private fees are below standard AMA rates and are payable at the time of consultation.
We use HIC online system, which allows us to claim your rebate directly, or send your claim to Medicare who can refund directly to your bank account.
TAC and Workcover services are also provided.
Parking
Parking is available outside the practice. Disabled access is at the front of the practice.
Clinic Privacy Policy
The doctors and staff of this practice are committed to giving you quality care and service. We protect your privacy and treat all patient information including health and financial details as private and confidential.
Repeat Prescriptions
Legal constraints and Best Practice Procedures dictate that a consultation is made for all repeat prescriptions.
Referrals
It is a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This therefore requires the physical attendance to the practice.
Telephoning Your Doctor
Patients of our practice are able to contact doctors by telephoning during surgery hours.
It is important for our receptionists to determine the urgency and nature of the call. In non-urgent situations, patient calls need not interrupt consultations with other patients.
If your doctor is unavailable at the time of your call a message will be taken and passed on in a timely manner.
