Policies and Appointments

Test Results:

We encourage all patients to return for the results of investigations performed.  Your Doctor will have the opportunity to discuss with you the implications and further actions that may be required during your consultation.

Our Doctors in the practice may be contacted during normal opening hours.  If the Doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the Doctor will return your call.  In an emergency your call will always be put through to a Doctor.

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Appointments

Please ring 9604 3900 for an appointment.  Every effort will be Made to accommodate our preferred time and Doctor.  Longer consultation times are available, so please ask the receptionist if you require some extra time.  All appointments for Dr Mock and Dr Lai need to be confirmed 24 hours prior to the appointment.  A free interpreting service is available for patients who do not speak english by calling 1300 131 450 or for patients who are deaf and in need of an interpreter call AUSLAN NABS on 1800 246 945.

Emergencies wil always be given prioritly and our reception staff will attempt to contact ou if there iws any unforseen delay or your Doctor has been called away.  If you require and urgent appointment please advise the receptionist immediately so that your appointment is made a priority.