Policies and Appointments


Home Visits Where safe and reasonable our practice makes home visits to regular practice patients in their homes within normal working hours. Home visits are available by prior arrangement with your doctor or in emergency situations. Our practice has decided upon a reasonable distance within which visits can be conducted and this needs to be discussed with each individual doctor. Reasons for home visits may include the following:

  • Frail , elderly patients with mobility problems
  • Patients with severe disabilities
  • Patients in final stages of a terminal disease.

All requests for home visits should be given to the doctor to assess and this should come via the RN. The RN will find out why a home visit is requested. For some patients the care required may need them to come to the surgery for examination. When making the appointment the RN will check your current address and obtain a current telephone number so the doctor can contact you if necessary .

Pathology and Other Test Results The Privacy Act prohibits the ability to provide patients with any details of pathology or other test results over the telephone. These discussions must be conducted in person with your doctor. Our policy is that if there are any test results that the doctor wishes to discuss with you we will ring you and offer you a recall appointment. 

Prescriptions Please ask the doctor for any prescriptions you require during your consultation. We are unable to provide prescriptions to patients without a consultation. Telephone requests will not be accepted. The only exception to this policy is where a recently prescribed medication has been broken.

Dressings When returning for 'follow up dressing' please tell the receptionist when you are booking in. The nurse will place you in a treatment room, remove old dressings and prepare you to see your doctor.

If possible we ask that you present for your dressings during the following times. It will save you unnecessary delays.

Weekdays 8.30 to 11.30am and 2.00pm to 4.00pm Saturdays 8.30am to 11.00am

Doctors Receiving and Returning Telephone Calls The doctors prefer not to take calls during consultations, unless the matter is extremely urgent. A message will be taken by reception and the doctor will take the necessary course of action. In some cases your call may be dealt with by a nurse.

Smoking Policy This practice adopts a "NO SMOKING " policy on the premises for the comfort and safety of patients and staff.

Immunisations We encourage all children to complete their immunisations. Please discuss your requirements with your doctor.


Cultural Background To help facilitate quality medical care, we ask you to notify reception of an emergency contact and also advise your doctor or nurse of your cultural background.

Sterilisation In the interest of patient safety, instruments in this surgery are sterilized in a Cominox sterilizer. This is in compliance with the Australian Standards.

Management of Personal Health Information and Your Rights Your medical record is a confidential document. All patient consultations and medical records are kept strictly confidential. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised staff members. We abide by the National Privacy Principles available at www.privacy.gov.au/health/index.html

Any questions or queries should be directed to the receptionist. We also provide limited access to nurses to answer your health queries. If you have any suggestions or complaints we are always willing to listen - please talk to your doctor or the Practice Manager. Any formal complaints can be referred to the Principal Doctors of this practice, Dr Greg Hales and Dr Brad Gillis or to the Health Rights Commission, GPO Box 3089 Brisbane. Phone 3234 1674

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Surgery Hours

Monday 8.00am to 6pm Tuesday 8.00am to 6pm Wednesday 8.00am to 6pm Thursday 8.00am to 6pm Friday 8.00am to 5pm

Saturday 8.00am to 12 MD Closed - Sunday and Public Holidays

Timetables for individual doctors, appointments and weekend doctor on duty are available upon request at reception.

Our medical centre has  over the phone appointments and will accomodate walk in appointments for emergencies. Please enquire at reception. You may request to see the doctor of your choice, or ask to see the next available doctor. 

Despite our best intentions, we sometimes run late. This is usually because someone has needed some unexpected urgent attention. Please be assured, when it comes to your turn, the doctor will continue to give your problems the time they deserve.

The exception to the normal order of consultation is where priority is given to:

. Patients needing urgent medical attention. Patients returning with x-rays from an earlier visit on the same day. Patients who are bleeding (nurse will assess and manage). Patients returning for follow up dressings.

Please inform our reception staff of these instances.

Longer Consultations

Your needs will determine the length of consultation with your doctor. If you are aware your consultation is likely to be an extended one it would be helpful if you indicate this when you are booking in.

After Hours 1300 4663 37

When the practice is closed please call the Brisbane After Hours Doctors. This is a bulk billing service. Alternatively present at the Logan Hospital.

In an Emergency

If you are at home and require urgent medical attention, please dial 000 for assistance and ask for an ambulance.