Practice Policy
WELCOME to Bismark Street Family Practice.
Thank you for choosing to visit our AGPAL fully accredited family friendly practice.
AGPAL accredited practice is a guarantee that:-
Safe & sterile equipment is used
Patient records are secure
The practice is committed to ongoing education and training
Your rights and needs as a patient are respected
Regular improvements are made in services offered to you
Most importantly, you are delivered high quality patient care
With many years of experience in General Practice, our doctors and friendly staff can assist you with all your health issues – from general to corporate health.
Appointments
Please phone 3209 9405 for appointments. If you need more time with your doctor, please tell the receptionist when making your appointment. Urgent problems are always dealt with promptly. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay. If you are experiencing ANY OF THE FOLLOWING SYMPTOMS , PLEASE INFORM THE RECEPTIONIST WITHOUT DELAY:-
Chest Pain
Difficulty breathing
Bleeding
Convulsions
Vomiting
Smoking
This practice has a NO SMOKING POLICY.
House Calls
Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. Please call early to give us time to organize same.
After Hours
When the surgery is closed, please phone the Home Doctor Service on 137425. For a minimal annual fee you can be bulk billed for this after hours service.
In an emergency contact the nearest hospital or phone 000.
Our Clinic
It is our practice policy not to issue repeat prescriptions without seeing the patient. If however a doctor does write a script without seeing the patient, there may be a $5.00 charge for that script, payable upon collection of same.
Our Practice Goal is to offer preventative care to all patients.
Our practice has a reminder system for some routine health checks, eg: pap smears. Our practice participates in National recall registers. If you do not want to receive routine reminders please inform your doctor at your consultation.
If you have had tests done, your doctor will advise when they expect results to arrive. We may send you a reminder notice relating to your pathology results. We also value patient feedback. All patient information and medical records are strictly confidential. Your medical record is a confidential document and it is the policy of this practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorized members of staff. We abide by the 10 National Privacy Principles (a copy of which is available at www.privacy.gov.au/health/index.html. A copy of the Bismark Street Family Practice Privacy Policy is available by requesting same from our reception staff.
Patient Background
Identifying as a patient from a culturally and/or linguistic background enables our practice to tailor appropriate care and encourage understanding and appreciation between people from different nationalities and background.
Telephone Calls You can contact your doctor by ringing during surgery hours. Emergency calls will be dealt with promptly by speaking with the doctor, or our registered nurse. However for general enquiries, you may leave a message with the receptionist and the doctor may return your call, or a message that will be passed on by the receptionist.
Fees We are a bulk billing practice for patients holding a current Medicare card.
Certain consultations are not bulk billed, eg, Travel Information consultations, employment and Insurance medicals, please check with the receptionist regarding same.
Patients who do not have a current Medicare card (excluding newborn babies) will have to pay for their consultation on the day of their visit. Eftpos / Credit card facilities are available.
Standard Consultation fee $55.00 (no medicare card)
Extended Consultation fee $90.00 (no medicare card)
Complaints If the situation arises and you feel you need to complain about our practice, please feel free to speak to either the Practice Manager, or the Nurse Manager, who will encourage you to put your complaint in writing. The information will then be passed on to our practice Principal, Dr Navin Anand and dealt with promptly. We take your concerns and suggestions seriously. If you feel your complaint has not been dealt with satisfactorily, then you are entitled to contact the Office of the Health Ombudsman 133 646 (133 OHO) or write to PO Box 13281, George Stree, Brisbane 4003.
Patient Feedback is most welcome at our practice, and you may contribute by filling in a feedback form and lodging same in the Feedback box located at reception. You may also speak to one of our friendly staff members.
Improvements we have made from patient feedback include the following:-
Suggestion box
Cold water cooler in waiting room
Availability of more on the day appointments
SMS reminders for appointments and recalls and reminders
For the Consideration of All Patients we would rather food was not consumed in our waiting room, and mobile phones should either be turned off or put on silent mode.
It is important to our practice that all patients identify their cultural backgrounds.
THANK YOU FOR CHOOSING BISMARK STREET FAMILY PRACTICE
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<p>Previously known as Bryants Road Surgery, we have relocated in June 2013 to our brand new purposed built clinic at 3, Bismark Street, right behind the old location.</p>
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'content' => '<p>WELCOME to Bismark Street Family Practice.</p>
<p>Thank you for choosing to visit our AGPAL fully accredited family friendly practice.</p>
<p><strong>AGPAL</strong> accredited practice is a guarantee that:-</p>
<p>Safe & sterile equipment is used</p>
<p>Patient records are secure</p>
<p>The practice is committed to ongoing education and training</p>
<p>Your rights and needs as a patient are respected</p>
<p>Regular improvements are made in services offered to you</p>
<p>Most importantly, you are delivered high quality patient care</p>
<p> </p>
<p>With many years of experience in General Practice, our doctors and friendly staff can assist you with all your health issues – from general to corporate health.</p>
<p><span style="text-decoration: underline;">Appointments</span></p>
<p>Please phone <strong>3209 9405</strong> for appointments. If you need more time with your doctor, please tell the receptionist when making your appointment. Urgent problems are always dealt with promptly. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay. If you are experiencing ANY OF THE FOLLOWING SYMPTOMS , PLEASE INFORM THE RECEPTIONIST WITHOUT DELAY:-</p>
<p>Chest Pain</p>
<p>Difficulty breathing</p>
<p>Bleeding</p>
<p>Convulsions</p>
<p>Vomiting</p>
<p>Smoking</p>
<p>This practice has a<strong> NO SMOKING POLICY</strong>.</p>
<p><span style="text-decoration: underline;">House Calls</span></p>
<p>Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. Please call early to give us time to organize same.</p>
<p><span style="text-decoration: underline;">After Hours</span></p>
<p>When the surgery is closed, please phone the Home Doctor Service on 137425. For a minimal annual fee you can be bulk billed for this after hours service.</p>
<p>In an emergency contact the nearest hospital or phone 000.</p>
<p><span style="text-decoration: underline;">Our Clinic</span></p>
<p>It is our practice policy not to issue repeat prescriptions without seeing the patient. If however a doctor does write a script without seeing the patient, there may be a $5.00 charge for that script, payable upon collection of same.</p>
<p>Our Practice Goal is to offer preventative care to all patients.</p>
<p>Our practice has a reminder system for some routine health checks, eg: pap smears. Our practice participates in National recall registers. If you do not want to receive routine reminders please inform your doctor at your consultation.</p>
<p>If you have had tests done, your doctor will advise when they expect results to arrive. We may send you a reminder notice relating to your pathology results. We also value patient feedback. All patient information and medical records are strictly confidential. Your medical record is a confidential document and it is the policy of this practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorized members of staff. We abide by the 10 National Privacy Principles (a copy of which is available at www.privacy.gov.au/health/index.html. A copy of the Bismark Street Family Practice Privacy Policy is available by requesting same from our reception staff.</p>
<p><span style="text-decoration: underline;">Patient Background</span></p>
<p>Identifying as a patient from a culturally and/or linguistic background enables our practice to tailor appropriate care and encourage understanding and appreciation between people from different nationalities and background.</p>
<p><span style="text-decoration: underline;">Telephone Calls</span> You can contact your doctor by ringing during surgery hours. Emergency calls will be dealt with promptly by speaking with the doctor, or our registered nurse. However for general enquiries, you may leave a message with the receptionist and the doctor may return your call, or a message that will be passed on by the receptionist.</p>
<p><span style="text-decoration: underline;">Fees</span> We are a bulk billing practice for patients holding a current Medicare card.</p>
<p>Certain consultations are not bulk billed, eg, Travel Information consultations, employment and Insurance medicals, please check with the receptionist regarding same.</p>
<p>Patients who do not have a current Medicare card (excluding newborn babies) will have to pay for their consultation on the day of their visit. Eftpos / Credit card facilities are available.</p>
<p>Standard Consultation fee $55.00 (no medicare card)</p>
<p>Extended Consultation fee $90.00 (no medicare card)</p>
<p><span style="text-decoration: underline;">Complaints</span> If the situation arises and you feel you need to complain about our practice, please feel free to speak to either the Practice Manager, or the Nurse Manager, who will encourage you to put your complaint in writing. The information will then be passed on to our practice Principal, Dr Navin Anand and dealt with promptly. We take your concerns and suggestions seriously. If you feel your complaint has not been dealt with satisfactorily, then you are entitled to contact the Office of the Health Ombudsman 133 646 (133 OHO) or write to PO Box 13281, George Stree, Brisbane 4003.<span style="font-family: proxima-nova, Helvetica, sans-serif; font-size: 15px; line-height: 20px;"><br /></span></p>
<p><span style="text-decoration: underline;">Patient Feedback</span> is most welcome at our practice, and you may contribute by filling in a feedback form and lodging same in the Feedback box located at reception. You may also speak to one of our friendly staff members.</p>
<p>Improvements we have made from patient feedback include the following:-</p>
<p>Suggestion box</p>
<p>Cold water cooler in waiting room</p>
<p>Availability of more on the day appointments</p>
<p>SMS reminders for appointments and recalls and reminders</p>
<p> </p>
<p>For the Consideration of All Patients we would rather food was not consumed in our waiting room, and mobile phones should either be turned off or put on silent mode.</p>
<p>It is important to our practice that all patients identify their cultural backgrounds.</p>
<p>THANK YOU FOR CHOOSING BISMARK STREET FAMILY PRACTICE</p>',
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<p>Previously known as Bryants Road Surgery, we have relocated in June 2013 to our brand new purposed built clinic at 3, Bismark Street, right behind the old location.</p>
<p>We have ample off street parking, disabled access, full time nursing staff, on site Sullivan and Nicolaides pathology, visiting psychologist, dietitian and audiologist.</p>
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Appointments
Each appointment is 15 minutes. New patients welcomed. Longer appointments will be required for complex or multiple issues and health assessments or care plans.
