Policies and Appointments


Telephoning Your Doctor It is important to note that your health concerns are best dealt with in direct consultation with your Doctor. However our reception staff are experienced in helping you decide your consultation needs. If the matter requires further discussion you will be forwarded to the Registered Nurse on duty for further assessment, liaising with medical staff if required.

Depending on prior arrangement with your Doctor a phone discussion may be possible. Please be aware that during a consultation your Doctor may not be available to speak to you by phone.Our reception staff will take a message to be given to the Doctor concerned and they will return your call at their earliest convenience.

Repeat Prescriptions There are medical, legal and ethical reasons for a reluctance to provide a repeat prescription without the patient attending for a direct medical consultation.

Repeat prescritions are issued only at the discretion of the individual Doctor.

Specialist Referrals The Health Insurance Commission regulations require a referral from your Doctor before seeing a specialist. This allows you to receive the maximum medicare rebate. Referrals are valid for 12 months and a repeat referral requires a direct consultation with your Doctor. This consutation ensures that your health is fully assessed and that you are receiving the appropriate treatment for your condition.

It is important to note that referrals cannot be BACK DATED so you must obtain your referral prior to your specialist appointment.

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Appointments are necessary for all consultations. Emergency presentations will be directed to the Registered Nurse on duty and prioritised accordingly.If requiring appointments for more than one member of the family please advise receptionist so the appropriate time allocation can be assigned.

Home Visits: Please contact the surgery and your request for a home visit will be forwarded to your Doctor and arrangements will be made according to the Doctors availabilty.

Long Appointment: Please inform the reception staff if you require a longer than standard appointment. Examples of these include an insurance medical, minor operation, counselling for emotional difficulties and pap smears.