Policy
HOME VISITS
AVAILABLE FOR OUR REGULAR PATIENTS WHO ARE TOO SICK TO
ATTEND THE SURGERY. REQUESTS ARE BEST MADE BEFORE
10am, AND A FEE WILL BE APPLICABLE UNLESS YOU ARE A
PENSIONER OR SOCIALLY DISADVANTAGED.
AFTER HOURS
AFTER HOURS SURGERY AVAILABLE BY APPOINTMENT ONLY. IF
MEDICAL ATTENTION IS REQUIRED AFTER HOURS, PLEASE
PHONE THE SURGERY NUMBER AND YOU WILL BE CONNECTED
TO THE DOCTOR.
URGENT AFTER HOURS MEDICAL CARE IS ALSO AVAILABLE AT
THE EMERGENCY DEPARTMENT OF WESTERN HOSPITAL,
FOOTSCRAY AND SUNSHINE HOSPITAL (PAEDIATRICS ONLY).
REPEAT PRESCRIPTIONS
PATIENTS NEED TO PHYSICALLY ATTEND THE DOCTOR TO
RECEIVE MEDICARE REBATES. A PRIVATE FEE WILL APPLY IF
OTHER PERSONS ARE COLLECTING THE REPEAT PRESCRIPTION
AND NO MEDICARE REBATE IS APPLICABLE IN THIS CASE.
MEDICAL CERTIFICATES
PATIENTS SHOULD SEE THE DOCTOR ON THE SAME DAY TO GET
A MEDICAL CERTIFICATE.
PLEASE DO NOT REQUEST A PRE-DATED MEDICAL CERTIFICATE.
THIS IS ILLEGAL AND WILL NOT BE PROVIDED.
ACCIDENTS AND EMERGENCY
ALWAYS TELEPHONE THE SURGERY FIRST AND YOU WILL BE
ADVISED OF THE APPROPRIATE ACTION.
TELEPHONE CALLS
AS YOU ARE AWARE, INTERRUPTIONS DURING THE COURSE OF A
CONSULTATION CAN BE VERY DISTRACTING FOR BOTH THE
DOCTOR AND PATIENT. MOST QUERIES ARE BEST DEALT WITH
BY CONSULTATION, BUT IF APPROPRIATE YOUR DOCTOR WILL
DISCUSS A TELEPHONE QUERY WITH YOU. IF THE DOCTOR
CONCERNED IS CONSULTING, YOUR CALL WILL BE RETURNED AS
SOON AS THE DOCTOR IS FREE.
EMERGENCY SITUATIONS OF COURSE ARE AN EXCEPTION, AND IF
YOU FEEL YOU HAVE A SERIOUS PROBLEM THAT REQUIRES
IMMEDIATE ATTENTION, PLEASE DO NOT HESITATE TO CALL.
ONE OF THE STAFF WILL SPEAK WITH THE DOCTOR OR THE
AMBULANCE SERVICE IF NECESSARY.
COMPLAINTS AND SUGGESTIONS
WE WELCOME ANY COMMENTS AND FEEDBACK WHICH WOULD
HELP TO IMPROVE OUR SERVICE AND FROM TIME TO TIME WE
WILL CONDUCT SURVEYS TO DISCOVER HOW WE ARE VIEWED
BY OUR CLIENTS AND TO IDENTIFY AREAS OF WEAKNESS AND
STRENGTH.
PLEASE FEEL FREE TO DISCUSS ANY PROBLEMS WITH THE
RECEPTION STAFF OR THE DOCTOR. IF YOU PREFER TO LEAVE A
NOTE, PLEASE DO SO AT RECEPTION.
MORE SERIOUS COMPLAINTS MAY BE DIRECTED TO:
HEALTH SERVICES COMMISSIONER
10TH FLOOR, 55 SWANSTON STREET
MELBOURNE VIC 3000 PH: 9655 5200 FREECALL: 1800 136 066
MEDICAL AND SURGICAL SPECIALISTS
WHERE A REFERRAL TO A SPECIALIST IS INDICATED, YOUR
DOCTOR WILL DISCUSS THIS WITH YOU IN ORDER TO ASCERTAIN
ANY PREFERENCE YOU MAY HAVE.
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GENERAL PRACTICE CLINIC PROVIDING SERVICES IN REGULAR GENERAL PRACTICE AS WELL AS SPECIAL SERVICES SUCH AS HYPNOTHERAPY, ACUPUNCTURE THERAPY AND PAIN/STRESS MANAGEMENT.
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<p>
<b>
HOME VISITS
</b>
<p>
AVAILABLE FOR OUR REGULAR PATIENTS WHO ARE TOO SICK TO
ATTEND THE SURGERY. REQUESTS ARE BEST MADE BEFORE
10am, AND A FEE WILL BE APPLICABLE UNLESS YOU ARE A
PENSIONER OR SOCIALLY DISADVANTAGED.
</p>
<p>
<b>
AFTER HOURS
</b>
<p>
AFTER HOURS SURGERY AVAILABLE BY APPOINTMENT ONLY. IF
MEDICAL ATTENTION IS REQUIRED AFTER HOURS, PLEASE
PHONE THE SURGERY NUMBER AND YOU WILL BE CONNECTED
TO THE DOCTOR.
URGENT AFTER HOURS MEDICAL CARE IS ALSO AVAILABLE AT
THE EMERGENCY DEPARTMENT OF WESTERN HOSPITAL,
FOOTSCRAY AND SUNSHINE HOSPITAL (PAEDIATRICS ONLY).
</p>
<p>
<b>
REPEAT PRESCRIPTIONS
</b>
<p>
PATIENTS NEED TO PHYSICALLY ATTEND THE DOCTOR TO
RECEIVE MEDICARE REBATES. A PRIVATE FEE WILL APPLY IF
OTHER PERSONS ARE COLLECTING THE REPEAT PRESCRIPTION
AND NO MEDICARE REBATE IS APPLICABLE IN THIS CASE.
</p>
<p>
<b>
MEDICAL CERTIFICATES
</b>
<p>
PATIENTS SHOULD SEE THE DOCTOR ON THE SAME DAY TO GET
A MEDICAL CERTIFICATE.
PLEASE DO NOT REQUEST A PRE-DATED MEDICAL CERTIFICATE.
THIS IS ILLEGAL AND WILL NOT BE PROVIDED.
</p>
<p>
<b>
ACCIDENTS AND EMERGENCY
</b>
<p>
ALWAYS TELEPHONE THE SURGERY FIRST AND YOU WILL BE
ADVISED OF THE APPROPRIATE ACTION.
</p>
<p>
<b>
TELEPHONE CALLS
</b>
<p>
AS YOU ARE AWARE, INTERRUPTIONS DURING THE COURSE OF A
CONSULTATION CAN BE VERY DISTRACTING FOR BOTH THE
DOCTOR AND PATIENT. MOST QUERIES ARE BEST DEALT WITH
BY CONSULTATION, BUT IF APPROPRIATE YOUR DOCTOR WILL
DISCUSS A TELEPHONE QUERY WITH YOU. IF THE DOCTOR
CONCERNED IS CONSULTING, YOUR CALL WILL BE RETURNED AS
SOON AS THE DOCTOR IS FREE.
EMERGENCY SITUATIONS OF COURSE ARE AN EXCEPTION, AND IF
YOU FEEL YOU HAVE A SERIOUS PROBLEM THAT REQUIRES
IMMEDIATE ATTENTION, PLEASE DO NOT HESITATE TO CALL.
ONE OF THE STAFF WILL SPEAK WITH THE DOCTOR OR THE
AMBULANCE SERVICE IF NECESSARY.
</p>
<p>
<b>
COMPLAINTS AND SUGGESTIONS
</b>
<p>
WE WELCOME ANY COMMENTS AND FEEDBACK WHICH WOULD
HELP TO IMPROVE OUR SERVICE AND FROM TIME TO TIME WE
WILL CONDUCT SURVEYS TO DISCOVER HOW WE ARE VIEWED
BY OUR CLIENTS AND TO IDENTIFY AREAS OF WEAKNESS AND
STRENGTH.
PLEASE FEEL FREE TO DISCUSS ANY PROBLEMS WITH THE
RECEPTION STAFF OR THE DOCTOR. IF YOU PREFER TO LEAVE A
NOTE, PLEASE DO SO AT RECEPTION.
MORE SERIOUS COMPLAINTS MAY BE DIRECTED TO:
HEALTH SERVICES COMMISSIONER
10TH FLOOR, 55 SWANSTON STREET
MELBOURNE VIC 3000 PH: 9655 5200 FREECALL: 1800 136 066
</p>
<p>
<b>
MEDICAL AND SURGICAL SPECIALISTS
</b>
<p>
WHERE A REFERRAL TO A SPECIALIST IS INDICATED, YOUR
DOCTOR WILL DISCUSS THIS WITH YOU IN ORDER TO ASCERTAIN
ANY PREFERENCE YOU MAY HAVE.
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',
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Appointments
WE RUN AN APPOINTMENT SYSTEM AND PATIENTS SHOULD TELEPHONE THE SURGERY TO ARRANGE AN APPOINTMENT TIME. HOWEVER PATIENTS WITHOUT AN APPOINTMENT WHO REQUIRE IMMEDIATE ATTENTION FOR AN URGENT PROBLEM, ARE SEEN WITHOUT DELAY. THE DURATION OF A STANDARD CONSULTATION IS BETWEEN TEN AND FIFTEEN MINUTES. IF YOU FEEL THAT YOUR PROBLEM MAY TAKE LONGER, PLEASE ADVISE RECEPTION AT THE TIME OF MAKING YOUR APPOINTMENT SO THAT MORE TIME CAN BE ALLOCATED.
SURGERY HOURS:
Surgery times are-
Mon-Thurs 9am -1pm & 3pm-6pm
Fri & Sat 9am-12noon
Sunday and Public Holidays Closed
