Policies and Appointments

Policy

AlphaCare Medical Centre is committed to providing its patients with a high standard of care for the benefit of each patient's health and well being.

Our aim is to give our patients the highest possible quality of care, by ensuring excellence in all aspects of our practice. We endeavour to provide patients with the best and most current treatments, methods, materials and equipment within our resource capabilities to ensure that the patients receive the high quality of service they have come to expect. We believe that patients come first. Teamwork is highly valued and encouraged within the practice to promote a harmonious and productive environment. We hold great importance in ethical and responsible behaviour as essential to maintain the trust and loyalty of our patients and staff.

Privacy Information

All patients information, including health and financial details, is treated as private and confidential in our clinic. If you would like more information about privacy, or how to access your health record, please ask your doctor or see reception.

Pathology Results

Most of the pathology and radiology results will be available within 1 week.  Please make an appointment with the doctor to get the results.  No results will be given over the phone.  It is definitely NOT “a no news is good news” policy.  For grossly abnormal results, we will contact you to return urgently.  It is important to let us know your current address and contact phone number.

Appointments

You are required to make an appointment before coming to see the doctor.  We will try our best to keep your appointment on time.  If you need more time with the doctor, please let the receptionist know about it when you make the booking.  Should you have an emergency, please tell the receptionist when you arrive.  Please let us know prior to your appointment time if you need to cancel or change the appointment, so we can allocate the time to see other patients who need it.