Policies and Appointments

Policy

Reminder Systems:
Our practice is committed to preventive care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or the receptionist know.
Home visits:
Home visits, nursing home visits and hospital visits are available for regular patients of the practice who cannot come to the surgery due to ill health. All effort should be made to bring the patient to the surgery due to the availability of emergency facilities.
Accidents and Emergencies:
If you have a medical emergency, please notify us before you leave to attend this practice as the doctor will be able to advise you of the appropriate course of action and to prepare for your arrival.
Telephone access to doctors:
The doctors may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. If your call is concerning a medical emergency, please let the receptionist know and you will be put straight through to your doctor.

Getting the results of any test or procedure:

Your doctor will advise when they expect the results to arrive at the practice. Call the surgery to make an appointment with your doctor to find out your results and ask what they mean for your care.

Privacy Information

Management of your Personal Health Information:

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We abide by the ten NationalPrivacy Principles available at http://www.privacy.gov.au/health/index.html.

Appointments

Please ring 9679 8999 for an appointment. Every effort will be made to accommadate you preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you require an interpreter service, we can organise this for you. Please let us know when you make the appointment.